Unable to update 2FA (No response from support emails in 90 days)

Community Issues and Bug Reporting
1

Hi team and community,

I am reaching out here because I am currently facing a an issue with my account security and have been unable to get a response through the official support channels.

The issue:
I am trying to update my old 2FA settings, but the process is completely stuck / failing in the dashboard. As a result, I am currently locked out of managing my security settings properly.

Support history:
Over the past 90 days, I have sent a total of 4 emails to support@infisical.com, team@infisical.com, and security@infisical.com to get this resolved. Unfortunately, I have not received any response or acknowledgment so far.

Since this concerns account security and access, it is quite urgent. Could someone from the core team please look into this or point me in the right direction to get my 2FA reset/updated?

I would be happy to provide my account details or ticket numbers via a private direct message to any official staff member.

Thank you in advance for your help.

2

Hi Webzetter!

Could you please DM me your email? I will flag this to the team. Thanks.

Jake

4

Hey Jake,

I replied to you by E-Mail, but it seems this will post it publically here as well. I can’t seem to figure out how to privately DM you on this forum. Did you receive my reply in your mailbox?

5

I’ve received it and flagged it to the team. Will keep you posted. Thanks!

Jake

1 Like
6

Hi @Webzetter,

I’ve taken a look at our support tooling across the different email inboxes you shared, and I don’t see any inbound requests from the email you shared with Jake.

Could I please ask you to send an email to support@infisical.com again to confirm? If you could please also CC my personal email (daniel@infisical.com), that would be super helpful!

1 Like
7

Hey Daniel,

I have now CC’d you in the email.

Thanks!

8

FIXED.

A fix has been released and the issue has been solved.

Thanks to all that have been involved!

1 Like